If you’re calling from a different phone number, manually enter the number associated with your account when. When you call: You’ll need to confirm the phone number that is linked with your Uber account. Call premium support to speak with an agent now. We will then communicate with you and your driver to resolve any issues you may have had. Our support team is here to help our most dedicated riders, 24 hours a day. Simply click on “Help” in the Uber app navigation, select your most recent trip, and then select what you need assistance with. Uber support is still a tap away Uber support is also free to use in-app after a trip.

With this, drivers can also get in touch with you to update you on their whereabouts. If you’re running late or can’t find your driver at the pickup point, simply use in-app chat to send them a message. What is in-app chat In-app chat is free to use, and is the easiest way to get in touch once a driver has accepted your trip. How does anonymisation actually work? Now, when a rider and driver-partner contact each other regarding a trip, both phone numbers will be anonymised – meaning that you will no longer see each other’s personal contact details. This is done by ensuring that your personal contact details are protected during every trip, so that there is never any unwanted communication post-trip. Why is Uber making my number anonymous? Phone number anonymization complies with Uber’s Community Guidelines which promotes mutual respect between riders and drivers.

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